Shipping policy

Shipping Policy

All Arcana Pads products are made to order and fulfilled by our print-on-demand fulfilment partner, Printful.

Processing Time

Because each item is produced after an order is placed, orders normally require around 2–5 business days for fulfilment before shipping. During busy periods, fulfilment may take slightly longer.

Shipping & Delivery

Delivery times depend on the destination, shipping method, and fulfilment location. Estimated delivery dates shown at checkout are estimates and are not guaranteed.

Once your order has been fulfilled and shipped, tracking information will be provided where available.

Delays

Occasional delays can happen because of carrier issues, weather, high seasonal demand, customs, or other circumstances outside our control.

If your order has not arrived after the estimated delivery date, please contact us so we can investigate.

Lost Packages

If a parcel appears to be lost in transit, please contact us as soon as possible. Lost-in-transit claims should be reported within 30 days of the estimated delivery date so we can investigate with our fulfilment partner.

Incorrect Addresses

Customers are responsible for entering the correct and complete delivery address at checkout.

If an order is returned or needs to be reshipped because an incorrect or incomplete address was provided, additional shipping charges may apply.

International Orders

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Where these charges apply, they are the responsibility of the customer unless otherwise stated at checkout.

Multiple Packages

In some cases, items from the same order may be fulfilled from different facilities and arrive in separate packages.

Questions

If you have any questions about your order or delivery, please contact Arcana Pads using the contact information provided on our website.